Scope:
Our client operates in seven commodity markets: copper, coking coal, thermal coal, ferrochrome, nickel, vanadium and zinc. The Group's operations and projects span 18 countries with over 50,000 employees and contractors. LMR was asked to develop a process to enable our client to maximise the output on a mine with a remaining operating life of three years.

Application:
Considering the short term life of the mine, LMR developed a plan to introduce strategically placed Information Centres in the operation to coordinate activities between logistics, planning, the pit and the mill. With careful introduction of performance related KPIs, the client was able to see a jump in production output as communication improved across site. As Information Centres took hold, the client was able to introduce CCC strips to capture daily problems and ensure they were escalated to the appropriate level to be solved. This simple but visual process saw the engagement of the majority of staff in working on daily production issues. A further benefit was the emergence of a communication system that spanned FIFO rotas and staggered shifts. As the boards continue to mature, our client is able to use them as a vehicle for introducing new concepts, policies, and improvement activities.

Results:
Our client has seen a 22% increase in production output and is now evaluating further mine developments to increase the lifespan of the mine.
60% of the workforce is engaged in Lean Info Centres and problem solving. ROI on LMR resource 75:1.